Privacy policy

Sleeping Beauties Sleep School
Last updated: 15 July 2025

Sleeping Beauties Sleep School (ABN 20 859 546 762) (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website at www.sleepingbeautiessleepschool.com.au (“Site”) or use our services, including purchasing consultations, guides, or programs.

By using our Site or providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Policy.

1. Information We Collect

We may collect the following personal information:

Full name
Email address
Phone number
Residential or postal address
Child’s name and sleep-related details
Payment information (processed securely by third-party providers — we do not store credit card details)
Other details you provide during consultations or via intake forms

We may also collect sensitive information, such as health or developmental information about your child, only with your consent and where relevant to the services provided.

2. How We Collect Your Information

We collect information in the following ways:

When you fill out forms on our Site (e.g., to purchase a consult, download a sleep guide, or subscribe to emails)
When you contact us via email or social media
During consultations or follow-up calls
Automatically via cookies, analytics, or third-party tools (see Section 7)

3. How We Use Your Information

We use personal information to:

Deliver consultations, digital programs, and email guides
Communicate with you about your booking or order
Respond to your questions or feedback
Send relevant information, updates, or promotional emails (only if you opt-in)
Improve our services, user experience, and website functionality

You can opt out of email marketing at any time by using the unsubscribe link in our emails.

4. Disclosure of Your Information

We will not sell or rent your information.

We may disclose personal information to:

Service providers or contractors assisting us in operating our business (e.g., Stripe, PayPal, email marketing providers like Flodesk or Mailchimp)
Our website or CRM platform providers
Legal authorities if required by law or to comply with legal obligations

We do not routinely disclose personal information overseas. However, some third-party services we use may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure data is handled in accordance with the APPs.

5. Digital Products and Downloads

If you purchase a digital sleep guide or program, your email and order details will be stored to facilitate delivery and access. These PDFs are for personal use only and may not be shared, reproduced, or resold without written permission.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Information is stored securely in password-protected systems, and access is restricted to authorised personnel only.

Despite these measures, no online service is completely secure. You acknowledge the inherent risks of providing personal data online.

7. Cookies and Analytics

Our Site may use cookies or similar technologies to collect technical data (e.g. browser type, device, IP address, pages visited). This helps us improve site performance and understand user behaviour.

We may use third-party analytics services such as:

Google Analytics
Meta (Facebook) Pixel

You can control or disable cookies through your browser settings.

8. Accessing and Updating Your Information

You have the right to:

Request access to personal information we hold about you
Correct inaccurate or outdated information
Withdraw your consent (where applicable)

Please email us at info@sleepingbeautiessleepschool.com.au to make a request. We may ask for identity verification.

9. Complaints

If you have a concern or complaint about how we handle your personal information, please contact us via email. We will respond within a reasonable timeframe (usually within 30 days).

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our Site with the effective revision date. We encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:
Sleeping Beauties Sleep School
Email: info@sleepingbeautiessleepschool.com.au
Website: www.sleepingbeautiessleepschool.com.au